999k Privacy Policy – How We Protect Your Data

1 Introduction

This Privacy Policy explains how 999k, operating through the platform at 999k.pw, collects, stores, uses and protects the personal information of registered players and visitors based in Pakistan. It applies to your use of the 999k website, mobile application, sports betting features, casino games, VIP programme and all related services.

When you create an account on 999k, place a bet, make a deposit via JazzCash or Easypaisa, or simply browse the site, you are interacting with systems that process certain data about you. This policy is here so you know exactly what that data is, why we need it and what we do with it.

By registering and using 999k, you acknowledge that you have read and understood this Privacy Policy. If you have questions about anything in this document, reach out to the support team at [email protected] — they are available around the clock.

2 Data We Collect

999k collects personal information in two main ways: information you provide directly during registration and account use, and information collected automatically as you use the platform.

Information you provide:

• Registration details: Full name, date of birth, mobile number and a unique username chosen by you.
• Verification documents: A copy of your CNIC (Computerised National Identity Card), required to process withdrawals and confirm your identity.
• Payment information: Mobile wallet account numbers (JazzCash, Easypaisa), Raast IDs or bank account details provided for deposits and withdrawals. Full card numbers and wallet PINs are never stored by 999k.
• Support communications: The content of any messages you send to 999k support, including live chat transcripts and emails.

Information collected automatically:

• Device and browser data: Your device type, operating system, browser version and screen resolution.
• IP address and location: Used to detect your general region, apply relevant settings and identify suspicious access patterns.
• Session activity: Pages visited, games played, bets placed, time spent on specific sections and click patterns — used to improve the platform and detect unusual behaviour.
• Cookies and local storage: Small data files stored on your device to remember your preferences and maintain your logged-in session. See Section 5 for full cookie details.

3 How We Use Your Information

The data collected by 999k is used only for the purposes listed below. We do not use it for anything outside this list without updating this policy and notifying you.

If you opt in to marketing communications, your contact details may be used to send you information about promotions, new game launches, PSL betting markets, bonus offers and VIP programme updates. You can opt out at any time through your account settings or by contacting support.

4 Payment Data & Financial Records

All deposits and withdrawals on 999k are processed in PKR through local payment infrastructure — JazzCash, Easypaisa, Raast and standard bank transfer. Each of these payment providers operates under its own privacy and data security standards.

When you initiate a payment, you interact with the payment provider's own interface or API. 999k receives only a transaction reference, the amount, the timestamp and a masked identifier for your payment account (for example, the last four digits of an account number). Full wallet credentials, PINs and card numbers are never transmitted to or stored by 999k.

Transaction history — including deposit amounts, withdrawal amounts, dates and payment methods — is retained as part of your account record. This data is used to:

• Provide you with an accurate account statement within your dashboard.
• Process withdrawal requests and match them to the correct payment method.
• Investigate and resolve any payment disputes raised by you or flagged by our fraud monitoring systems.
• Meet financial record-keeping obligations applicable to online platforms.

5 Cookies & Tracking Technologies

999k uses cookies and similar technologies to make the platform work properly and to understand how players use it. Here is a plain breakdown of what we use and why:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, remember your language preference and maintain your bet slip between pages. Without these, the site does not work correctly.
• Analytics cookies: Used to understand which pages are most visited, where players spend the most time and where technical issues occur. This data is aggregated and anonymised — it does not identify you individually.
• Preference cookies: Remember settings you have chosen, such as odds format, notification preferences or game lobby filters, so you do not have to set them again on each visit.
• Security cookies: Support fraud detection by helping us identify unusual access patterns, such as logins from new devices or multiple failed attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect how the platform works — you may be unable to stay logged in or use certain features. Non-essential cookies can be disabled without affecting core platform functionality.

6 Data Sharing & Third Parties

999k does not sell or rent your personal data to any third party. Data is shared only in the limited circumstances described below, and only to the extent necessary for the specific purpose.

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the data required to process your specific transaction — typically your account identifier and the transaction amount.
• Identity verification services: If third-party CNIC verification services are used to expedite the verification process, your document is shared with that provider under a data processing agreement that prohibits them from using it for any other purpose.
• Game software providers: Games in the 999k Game Lobby are supplied by third-party studios. These providers may receive your anonymised player ID and session data to deliver the game and record outcomes. They do not receive your name, CNIC or payment details.
• Security and fraud prevention: Where required to investigate suspected fraud, match-fixing or account abuse, relevant account data may be shared with fraud prevention partners or, where legally required, with relevant authorities.
• Legal requirements: Where 999k is required by applicable law or a valid legal process to disclose data, we will comply with that requirement. Where legally permissible, we will notify the affected account holder.

Any third party that processes data on behalf of 999k is required to handle that data securely and only for the specified purpose. We do not permit our data processing partners to use player data for their own marketing or product development.

7 How Long We Keep Your Data

999k retains your personal data for as long as your account is active or as needed to provide you with services. Once you close your account, we apply the following retention rules:

• Account profile data (name, mobile, username): Deleted within 30 days of a verified account closure and data deletion request.
• CNIC verification documents: Retained for a minimum period required for identity and fraud record-keeping, then securely deleted.
• Financial transaction records: Retained for a period consistent with standard financial record-keeping obligations applicable to online platforms, then permanently deleted.
• Support communications: Retained for up to 12 months after the closure of a support ticket, then deleted unless linked to an ongoing dispute.
• Security logs: IP access logs and security event records are retained for a limited period to support fraud investigations, then purged.

If your account is suspended due to a breach of terms or a fraud investigation, relevant data may be retained for the duration of that investigation and for a reasonable period thereafter.

8 Your Privacy Rights

As a 999k account holder, you have the following rights with respect to your personal data. To exercise any of these rights, contact support at [email protected] with your account details and a clear description of your request.

9 Minors & Age Restriction

999k is strictly an adult platform. No person under the age of 18 may register an account, make a deposit or participate in any betting or gaming activity on 999k. This is a firm platform rule, not simply a recommendation.

During registration, all users confirm they are 18 or older. CNIC verification — required before any withdrawal — provides an additional layer of age confirmation, as a valid CNIC is only issued to Pakistani nationals aged 18 and above.

If 999k identifies that an account has been registered by a person under 18, the account will be immediately closed, any balance will be returned to the original deposit source and no winnings will be paid. We do not knowingly collect personal data from minors.

If you believe a minor has gained access to a 999k account, please report this to [email protected] immediately so that we can take action.

10 Security Measures

Protecting your data is a technical and operational priority at 999k. The following measures are in place to safeguard the personal information we hold:

• HTTPS/TLS encryption on all platform pages and API endpoints, ensuring data in transit is protected from interception.
• Access controls: Only authorised 999k personnel with a specific operational need can access personal data categories. Access is logged and audited.
• Secure server infrastructure with regular security patches and vulnerability assessments.
• Fraud detection systems that monitor for unusual login patterns, multiple account creation attempts and suspicious transaction sequences.
• Incident response procedures: In the event of a data security incident that may affect your personal information, 999k will notify affected players promptly and take immediate steps to contain and remediate the issue.

While we apply strong technical safeguards, no online platform can guarantee absolute security. You also play a role in keeping your account secure — using a strong unique password, not sharing your login details and logging out after each session on shared devices are the most effective steps you can take.

11 Changes to This Privacy Policy

999k may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or applicable data protection standards. When changes are made, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that materially affect how your data is used or your rights as a player, 999k will notify registered players via their registered mobile number or email before the updated policy comes into effect. Continuing to use the platform after that date constitutes acceptance of the revised policy.

We recommend checking this page periodically to stay informed about how your data is handled. If you disagree with any update, you have the right to close your account and request deletion of your data before the new policy takes effect.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights or need to report a privacy concern, please contact the 999k support team. The team is available 24 hours a day, seven days a week.

For general platform queries, game rules, bonus terms or withdrawal questions, you can also visit our FAQ page which covers the most commonly asked questions in plain English.